Do you offer expedited shipping? 
Yes, but we ask that you contact us prior to set that up, especially if it is near a weekend since we are in the office Mon-Fri and not always on weekends. 

Why does my item look different in person?
The item can look different based on the lighting we take the photo in, screen resolution you view it on, and the brightness of the screen. We try to get pictures to be as realistic as possible. 

I received my order but there is an item missing?
We apologize for sending you an incomplete order. Please contact hello@francesday.com with your order # and what is missing and we will assist you as soon as possible. 

Will you offer more sized, specifically XL - 3XL? 
We usually offer all graphic t-shirts and sweaters in S-XL. We will note if a large or one-size item will fit someone who normally wears an XL. We order from vendors who offers pre-sized items and we are truly sorry if we do not carry your size - we will always try to be as inclusive as we can be, if the option from a vendor is there. 

I have not received my package, what should I do? 
Please check your tracking information first. If the package states "label created" and shows no movement, please e-mail us. If the shipment is either lost in transit or shows delivered, and you do not have it, you will need to contact the carrier to assist - please contact us if you need us to help with information to provide to the carrier.

I see you only offer exchanges, but I don't see anything I want at the moment? Can I just get a refund? 
Unfortunately, we do not offer refunds. The credit we create for you will simply remain open. As we get new items weekly, we hope you will eventually see something you would love to have in your closet. 

I need to make a change to my order, can you help? 
Unfortunately we cannot make changes once an order is placed. Due to items being first come first serve, we do not want to intercede if another customer is trying to place an order for the size you might be wanting to change it to. For promo codes that were not added, we cannot add them once the payment has been processed. 

If I want to exchange an item, where do I send it to? 
Exchanges must be initiated within 14 days of delivery, and you will need to email us for authorization. We will then give you the address to send it to, and ask that you share tracking information with us once obtained. Please note, exchanges must be unworn, with tags attached, and will be inspected upon receipt. Customer is responsible for return shipping and shipping of new item that will be sent to them.